If you cannot find your question answered please contact us.
Q: Do I have to be in for you to clean?
A: No we are able to accept the payment once finished via a quick phone call and leave the keys where you tell us to
Q: How long are you at the house?
A: It may vary, but generally speaking, the appointment will last at least 1 hour – 3 depending on your requirements.
Q: How long does it take for my carpets to dry?
A:Once we are finished your carpets will be damp not wet and will (In most cases) will be touch dry within the hour, and completely dry within 3 – 4 hours depending on carpet fibre and/or weather conditions. We also have a low moisture carpet cleaning method for even faster drying
Q: Do you use one of those small portable machines?
A:No we have a truck mounted machine ensuring higher water temperature giving a true ’steam’ clean, also a very powerful vacuum which is capable of extracting as much moisture as possible ensuring faster drying times. We do have a portable machine which can be used in high rise buildings or anywhere our truckmount hoses cannot reach. (length of our reach is 60 mtrs).
Q: How do I claim on my insurance in case of accidental damage or flooding?
A: A quick call to your insurance company, in some cases we can send the insurance our invoice.
Q: Are you insured?
A:Yes we are fully insured with a reputable insurance company
Q: Do you guarantee your work?
A: We offer a satisfaction guarantee of all our work
Q: Do real estates accept your work?
A: We are the preferred cleaners for several real estates in and around Brisbane and also the stain removal specialists for several high rise residential buildings in Brisbane city.