FAQs

FAQs

If you cannot find your question answered please contact us.

Q: Do I have to be in for you to clean?

A: No we are able to accept the payment once finished via a quick phone call and leave the keys where you tell us to

Q: Can I pay in installments?

A: We have partnered with part of to offer you interest free credit on your services. Pay over insatllments to suit you. Just choose humm at the cart checkout.

Click on the logo to find out how it works…

     

Q: How long are you at the house?

A: It may vary, but generally speaking, the appointment will last at least 1 hour – 3 depending on your requirements.

Q: How long does it take for my carpets to dry?

A:Once we are finished your carpets will be damp not wet and will (In most cases) will be touch dry within the hour, and completely dry within 3 – 4 hours depending on carpet fibre and/or weather conditions.  We also have a low moisture carpet cleaning method for even faster drying

Q: Do you use one of those small portable machines?  

A:No we have a truck mounted machine ensuring higher water temperature giving a true ’steam’ clean, also a very powerful vacuum which is capable of extracting as much moisture as possible ensuring faster drying times. We do have a portable machine which can be used in high rise buildings or anywhere our truckmount hoses cannot reach.  (length of our reach is 60 mtrs).  

Q: How do I claim on my insurance in case of accidental damage or flooding?

A: A quick call to your insurance company, in some cases we can send the insurance our invoice.

Q: Are you insured?  

A:Yes we are fully insured with a reputable insurance company

Q: Do you guarantee your work?  

A: We offer a satisfaction guarantee of all our work

Q: Do real estates accept your work?  

A: We are the preferred cleaners for several real estates in and around Brisbane and also the stain removal specialists for several high rise residential buildings in Brisbane city.